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Frequently Asked Questions

FAQ’s

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What is the difference between private service and the NHS?

Private services are readily available to both local and international patients. Patients are offered longer appointment time slots to cater for their needs. You do not need a referral to consult us but a letter from your GP can provide invaluable information and help us focus on the concerns better.

Please note that within a private practice either the patient or their health insurance company are responsible for settling the account.

When should I arrive for my appointment?

We recommend that you arrive five to ten minutes before your appointment time. This will ensure that both you and the doctor are ready at the time allocated. If you are a new patient you may need to fill out a registration form before you see the doctor. If you haven’t brought a completed form with you, please allow ten minutes before your appointment to fill it in.

How can I pay for my appointment?

We take self-pay payments on the same day as the appointment, after the consultation. We accept payments in cash, by cheque or by bank transfer. All outstanding invoices must be settled within 14 days. Please note that we will send you a detailed invoice outlining the diagnosis with a breakdown of our charges. Health insurance companies often require this before they will reimburse you.

What are the payment arrangements if I am covered by private health insurance?

Please ensure you have a pre-authorisation number from your insurance company. We will invoice your insurance company after the consultation. We will provide you with a copy of this invoice, detailing the events of the consultation and the associated charges. You may then need to present this to your health insurance company to determine the level of cover provided.

Which services are covered by insurance?

That depends on which insurance company you are with. We strongly advise you to check that your insurance company will cover the cost before you come to the appointment. Please note that there may be an excess to pay once the insurance company has reviewed costs in accordance with your policy. This must be settled within 14 days of you being informed of this requirement by your insurance company.

Will my personal or medical information be shared with any third parties?

Any personal and medical information will remain confidential. The only exception is in extenuating circumstances, such as when the safety of a child is at risk. Please note that, as we are a private organisation, our data does not link to the National Health Service database. In the rare case where we need to involve a third party, we will usually seek written or verbal consent from the patient concerned. As per GMC guidance, we will send a copy of the letter from the consultation to your GP.

“We want peace of mind that our child is healthy, happy and able to achieve their best.”

-Dr Nick Makwana, Private Paediatrician

Parent & Patient Comments

Its always good to hear what other patients and parents think before you choose a doctor for your child, so please feel free to have a browse through other comments by my patients and their parents.

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